Page 5 - Klinika Nr 35–36 (40–41)/2023

WPŁYW KLINIK NA PRZYSZŁOŚĆ SPOŁECZNĄ

Criteria 1 – Door to client details and meeting plan.

Stages Discrete communicative language activity Examples of the appropriate language structures required
Establish the beginning of an effective Greet the client at the door/ usher to the table/ handshakes
professional relation and working Icebreaking / establish rapport My name is/ How should I address you/ Would you like/Have you
environment
travelled far
At an appropriate moment orientate client Sociolinguistic appropriate communication The meeting will take/ No fee today, but for future meetings the fee
to special nature of meeting: confidentially, – lawyers give information, stopping will be….. / Anything you say will be treated with the upmost discretion
fees, mutual obligations and rights, to confirm consent/understanding of / Is that ok for ? Here is our contact information/ Do you have any
duration of the meeting, plan for meeting, the client questions?
method of future contact, in a courteous,
sensitive, and professional manner.

Criteria 2 Obtaining information

Stages Discrete communicative language activity Examples of the appropriate language structures required
Elicit relevant information about Listening for specific details in a verbal text So, what lead you to coming to our office today?/Could you give some
the problem. This may include non-legal Note taking background information about you case?
problems that are important to the client Language of concern and interest Please tell what about the situation/ I see/ Please continue/ uh, huh/
Nodding/ show concern/good eye contact
Develop a reasonably complex and
reliable description of the problem.
This understanding needs to be shown Restate information spoken by the client So …. /Can I check that I have understood you correctly
verbally to the client (and the judges) for clarification

Criteria 3 Learning the client’s goals, expectations, and needs
Stages Discrete communicative language activity Examples of the appropriate language structures required
Learning the client’s goals and initial Eliciting information What are your expectations? So, what you hope to achieve is…
expectations
Restate or modify goals and initial Restate information given by the client Just so I’m clear ……/ Can I check that I have understood you correctly/
expectations Fact checking questions
Polite modification of a viewpoint While I understand what you are saying, perhaps it might be better
if…../ I’m not sure that is possible because/ It might be better if you
considered ……

Criteria 4 problem analysis

Stages Discrete communicative language activity Examples of the appropriate language structures required
The lawyer’s analysis of the legal and non- Outline a chain chronological events, So consequently/ As a result of ……………., you ……………/ Apart from
legal aspects of the problem with creativity possibly including information such as, the financial aspect, what emotional effects did this have on you?/
monetary amounts, dates, names etc.. How did you feel about this situation?
Expand and develop on points raised in Could you explain a bit more about / I was interested when you said
the discussion …….. / Just so I’m clear, could you expand on ……..
Convey the problem to the client Interject and handle interjections by others So first , then , and consequently ………
Language of empathy Sorry, but I can just ask/ I beg your pardon for interrupting but when
you said……..
No, please go ahead / By all means/
That’s terrible/ How did that make you feel?/That’s dreadful/

Criteria 5 legal analysis
Stages Discrete communicative language activity Examples of the appropriate language structures required
Perform legal analysis and give legal Language required for outlining a legal Based on our preliminary legal analysis, it appears that ….. applies in
advice that is accurate and appropriate for position this situation, which means that ……..
the particular context To comply with…., we would advise that ……………………..
It may be necessary to gather additional evidence or consult with
experts in order to strengthen our legal position
If appropriate, give non-legal advice Language of analysis and critical thinking In addition to the legal issues, it’s worth considering……..
pertinent to the problem To improve the chances of a positive outcome, it may be helpful to try
mediation
A possible alternative to a lengthy and potentially costly litigation
might be mediation

4 KLINIKA Nr 35–36 (40–41)/2023 fupp.org.pl

11.07.2024 18:42
Klinika 35-36(40-41) 2023.indb 4
Klinika 35-36(40-41) 2023.indb 4 11.07.2024 18:42